Customer Service

Teacher

Overview

This video lesson is meant to help you have effective customer service! By remembering the acronym STAR, you will help your organization be seamless, trustworthy, attentive, and resourceful when dealing with customers. This philosophy of service applies to the human, business, and hidden dimensions in the workplace. The viewer will learn how to care for customers in a way that helps the organization succeed as a whole. Learn customer service best practices, whether you’re a customer service professional, manager, or work with customers in your career.

Course Features

Lectures 9
Quizzes 0
Duration 0 hours
Language English
Students 2752
Assessments Self

Curriculum

Lessons In The Series 9
- Lecture1.1
  
  Customer Service Conversations
- Lecture1.2
  
  Customer Service Communication Skills
- Lecture1.3
  
  Fundamentals of Customer Service
- Lecture1.4
  
  Analyzing Your Customer Service
- Lecture1.5
  
  Building Customer Loyalty
- Lecture1.6
  
  Getting Customer Feedback
- Lecture1.7
  
  Understand What Those You Serve Value
- Lecture1.8
  
  Identifying Service Improvements That Matter
- Lecture1.9
  
  Establishing Trust With Customers

Instructor

BizLibrary

No need to pick and choose from a variety of content vendors. The BizLibrary Collection, including over 9,500 lessons from over 40 different content partners, is your one-stop-shop and covers the topics your organization needs to deliver a successful learning program to maintain your competitive advantage.