
Overview
Overview
This video lesson is meant to help you have effective customer service! By remembering the acronym STAR, you will help your organization be seamless, trustworthy, attentive, and resourceful when dealing with customers. This philosophy of service applies to the human, business, and hidden dimensions in the workplace. The viewer will learn how to care for customers in a way that helps the organization succeed as a whole. Learn customer service best practices, whether you’re a customer service professional, manager, or work with customers in your career.
Course Features
- Lectures 9
- Quizzes 0
- Duration 0 hours
- Language English
- Students 2752
- Assessments Self
Curriculum
Curriculum
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Lessons In The Series
- Customer Service Conversations
- Customer Service Communication Skills
- Fundamentals of Customer Service
- Analyzing Your Customer Service
- Building Customer Loyalty
- Getting Customer Feedback
- Understand What Those You Serve Value
- Identifying Service Improvements That Matter
- Establishing Trust With Customers
Instructor
Instructor
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