Fundamentals of Customer Service

Welcome to our eleven-part video course on “Fundamentals of Customer Service,” part of the “Performance Excellence” series! You have to be continually creating and reinforcing a reputation in your community and in the industry, while, internally, you should be a great department and ensure everyone in your organization — and within your extended enterprise of vendors and partners — knows that you deliver great service. This video course will help you provide the best service possible, whether you are a supplier or a customer.

• This program is valid for 1.5 PDC for the SHRM-CP or SHRM-SCP and 1.5 hours of recertification credit through the HR Certification Institute. The activity IDs will be made available upon completion of the course. Please be sure to note the program ID number in your online recertification file. For more information about certification or recertification, please visit the SHRM website at www.shrm.org and the HRCI website at www.hrci.org.